7. Support

RTEMS offers a variety of support options.

This chapter covers all options available to both users and developers. If you believe this is a bug report please submit it to the bug tracker otherwise the developers mailing list is the default location to send the report.

7.1. RTEMS Project Support

The following support channels are provided by the RTEMS Project and provide direct access to the RTEMS community.

7.1.1. Bug Tracker

The bug tracker can be found at the Bugs Database.

See the Submission Guidelines for details on submitting a ticket.

Be sure to do a cursory search for any tickets that may be relevant to your problem.

If you are unsure about your issue status submit a ticket and we will help you sort it out.

7.1.2. Documentation

The latest user documentation can always be found at the Documentation Site.

7.1.3. Mailing Lists

We have several mailing lists for RTEMS users and developers.

• Announce Mailing List

  • Announcements for major and other project-related issues.

• Bugs Mailing List

  • Bugs email from Bugs Database.

• Developers Mailing List

  • Developers list, this is for developers of RTEMS itself.

• Build logs

  • Results from the testing and building of RTEMS.

• Users Mailing List

  • Users of RTEMS.

• Version Control Mailing List

  • Commits to the RTEMS master repository.

7.1.4. IRC

RTEMS IRC is available on the Freenode network. See the Freenode web site for details on connecting, selecting a nickname, and general usage tips. If you are new to IRC it is recommended reading.

These are the current IRC channels.

#rtems

This is a general channel for all things RTEMS. You can just hang out with other RTEMS users and developers to talk about RTEMS, using RTEMS or to make contact with other RTEMS users.

The #rtems channel is logged. You can find the logs at http://www.rtems.org/irclogs/. You can search the logs using Google by adding:

site:rtems.org inurl:irclogs

to your search terms.

7.1.5. Developers

Developers can find help and support on the mailing lists, see Chapter 7 Section 1.3 - Mailing Lists.

Technical documents including design, Google Summer of Code, ESA SOCIS can be found on the Developer Site.

7.2. Commercial Support Services

The wider RTEMS community has developers and orgainizations who can provide commercial support services. These services range from training, implementing new features in RTEMS, deployment of RTEMS< helping establish a new project environment for a team, to application and system design.

The RTEMS Project does not endorse or promote any provider of these services and we recommend you use a search engine to locate a suitable provider. If you are unsrue please contact a provider and see what is available.

If you develop a new feature or you have someone do this for you we recommend you have the work submitted to the project and merged. Once accepted into the project the work will be maintained as part of the development process within the project and this is a benefit for.